¶ Problem Description
After installing the Air Assist Kit, both of the test buttons are permanently lit (ON) without being pressed, and the airflow cannot be adjusted using the control knob. The installation wiring has been checked and appears to be correct.
¶ Cause
The Air Assist system has not been properly switched from Standard Mode to Intelligent Mode.
¶ Solution
¶ Adjust the Mode
- Open the machine's control panel Menu.
- Select External Device to enter the configuration page.
- Check whether the current status is set to Standard Mode.
- If it is, switch the setting to Intelligent Mode.
¶ Check Mainboard Switch Position
- Open the right side panel of the X-series or Hydra-series machine.
- Locate the mainboard shown in the illustration below.
- Check if the switch at the position indicated by the red arrow is currently set to the M position (the furthest right position).
- If it is set to the M position, switch it back to the furthest left position.
Important Reminder:
If these steps do not resolve the issue, please click this link to submit a support ticket: https://zohodesk.1laser.com/portal/en/newticket. A technician will then be able to conduct a more in-depth diagnosis and resolve your problem.