Always remember to use the "Auto-Focus" function before starting a job to set the focal distance to the correct value.
Enter the Machine Settings window, locate the Focus Distance parameter, and check if the value is set to 1.5 (or the correct default value for your machine).
If the material is uneven, use magnets or clamps to press down on the four corners of the material.
Remove the cover of the laser head. Take out the focus lens holder and check if the lens is loose or installed beneath the lens holder. Use the focus lens removal tool or a thin steel ruler to gently tighten the lens or reinstall it above the lens holder. Be extremely careful not to scratch the lens itself.
Use the cleaner and cotton swabs found in your toolbox to clean the optics.
Affix tape to the outside of the third mirror mount on the laser head. Move the laser head to the four corners of the workbed (e.g., top-left, bottom-left, etc.), and tap the Pulse button on the control panel at each corner. Observe if the four burn marks are consistent and centered. If they are not consistent, you must re-align the beam path.
Important Reminder:
If these steps do not resolve the issue, please click this link to submit a support ticket:
https://zohodesk.1laser.com/portal/en/newticket.
A technician will then be able to conduct a more in-depth diagnosis and resolve your problem.