This document provides an overview of common alarm messages that may appear on the One Laser touchscreen interface. These alerts are designed to protect the machine, ensure operational stability, and assist users in identifying potential risks during laser processing. Because the device firmware is continually updated, users may occasionally encounter pop-up messages not yet included in this guide.
The machine will issue an “out-of-bounds” alarm when the design file extends beyond the physical working limits of the device. For example, the X Series model provides a processing area of 600 × 300 mm. When either axis exceeds this range, the system interrupts job execution to prevent mechanical collision or excessive travel.
This alert commonly arises from:
In the reference diagram provided with the machine, the yellow region represents the machine’s working boundary, the green square indicates the user-defined origin, and the blue/gray areas denote the file’s placement.
If the origin is selected incorrectly—such as the example where it is set near the edge—the file may partially fall outside the allowable range, triggering the alarm.
Verify that the design dimensions fall within the permitted workspace.
Reset the origin and ensure that the entire file lies safely within the machine’s processing area.
During engraving, the laser head requires a certain amount of buffer space to accelerate, decelerate, and execute rapid directional changes. If the file is positioned too close to the boundary of the working area, the machine may detect insufficient buffer distance and trigger a warning.
This alert is typically caused by:
Adjust the origin to give the design additional margin from the machine’s physical limits.
Re-run the job once sufficient buffer distance has been ensured.
The XT Series utilizes a glass CO₂ laser tube paired with a water-cooling system. To protect the tube from overheating, the machine incorporates a water-flow sensor. When this sensor fails to detect water movement at the beginning of a job, the system displays a water-protection alarm. This prevents tube damage and ensures long-term operational safety.
To access the water-cooling components, open the rear housing using an M2 screwdriver.
Confirm that the water pump’s signal cable is properly connected.
Check whether the water pump is operating normally and providing consistent flow.
(Door Cover Protection / Flame Alarm / Water Temperature Alarm)
Several safety-related alerts share a common pop-up interface. When this window appears, users should assess the possible causes one by one.
For safety reasons, the device requires all doors and covers to remain fully closed during operation. If any cover is open or not securely latched, the system issues a door-protection alarm and stops the job.
Ensure that all covers and access panels are completely closed before restarting the process.
When the water temperature inside the cooling tank exceeds 45 °C, the machine automatically halts operation and emits a beeping sound. This prevents thermal damage to the laser tube, which is sensitive to elevated temperatures.
Wait until the water temperature falls back to a safe range before resuming work.
The system includes a flame-detection sensor that monitors for abnormal combustion events within the workspace. If the sensor detects a flame or receives an irregular signal, the machine will stop immediately for safety.
Inspect the flame-detection probe to ensure it is not bent or obstructed, and verify that all wiring is intact.
Open the right-side panel (remove the cover with a screwdriver).
Locate the intelligent control board and disconnect the IN6 interface.
Restart the machine:
If the beeping alarm persists even after IN6 is disconnected, the control board may have malfunctioned and should be evaluated by technical support.