¶ Z-Axis Dropping Down and Cannot be Raised with Control Button
¶ Problem Description
The laser head has dropped along the Z-axis and cannot be raised using the UP button, remaining at its lowest position. Upon restarting the equipment, the laser head homes to the top-left corner, but the Z-axis position of the laser head does not reset.
¶ Cause
The white plastic component on the right side inside the laser head has detached from the lead screw.
¶ Solution
- Turn off the machine and remove the cover of the laser head. Locate the detached white component on the right side inside the laser head.
- Slowly push the white component upwards until it re-engages with the lead screw. It does not need to be pushed all the way to the top.
- Restart the machine and check if the laser head successfully resets in the Z-axis direction.
- Press the Z-axis UP button on the control panel to check if the movement of the laser head in the Z-axis has returned to normal.
If movement still fails: Check for any loose wires inside and around the laser head. If any can be securely plugged back in, do so. If the wires cannot be secured or if the issue persists, report the damage to official after-sales personnel for further troubleshooting guidance or warranty action.
Important Reminder:
If these steps do not resolve the issue, please click this link to submit a support ticket: https://zohodesk.1laser.com/portal/en/newticket. A technician will then be able to conduct a more in-depth diagnosis and resolve your problem.