¶ Broken or intermittent lines during cutting or scanning
¶ Problem Description
During cutting or scanning, the line becomes broken or incomplete, and the laser head fires intermittently. A clicking sound from the machine can often be heard as it attempts to fire. The processing speed and power parameters are set normally.
¶ Cause
- Computer Memory: Insufficient computer memory or excessively high memory usage, leading to data packet loss during transmission.
- USB Stability: Unstable USB cable connection due to electromagnetic interference from surrounding electronic devices.
¶ Solution
¶ Switch Connection Method
- Restart your computer to free up system memory.
- Connect the device via Ethernet or Wi-Fi instead of USB to reduce data transmission issues.
Click the following link to jump to the corresponding connection tutorial:
¶ XT Model: Low Water Level / Damaged Water Sensor
Turn off the machine and locate the TL-Timing board.
Unplug the yellow-green wire indicated by the red arrow in the image, then use a conductive material to short-circuit In11 and GND on the board.
After shorting, check if the laser fault (no beam output) still occurs when attempting a job.
While the machine is running, check the status of the water sensor. If you are unable to determine the status, please take a video and contact OneLaser customer service team for assistance with troubleshooting.
Important Reminder:
If these steps do not resolve the issue, please click this link to submit a support ticket: https://zohodesk.1laser.com/portal/en/newticket. A technician will then be able to conduct a more in-depth diagnosis and resolve your problem.